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Legal & Policies
How we handle your data, your orders and your money — four documents, all in plain language. Last updated: September 2026.
Privacy Policy
What we collect (contact and project data only), why, who it reaches — suppliers on your approval, no one else — how long we keep it, and your rights including access and deletion.
Read the Privacy Policy →Terms of Service
The framework for every project: we are your agent, not the manufacturer; orders move only on your approval; fees are published and itemised; liability and dispute resolution stated plainly.
Read the Terms of Service →Refund Policy
The sourcing fee is charged only on goods that actually ship. Failed inspections trigger rework, discount or replacement — and cancelled value is never charged. Refunds processed within 10 working days.
Read the Refund Policy →Sourcing Agreement
The contract signed before any money moves: scope, milestones, golden sample, mold ownership, confidentiality both ways, no exclusivity — supplier relationships are always handed back to you.
Read the Sourcing Agreement →Five Promises Behind the Paperwork
- No order, no fee — and the fee is charged only on goods that ship
- Original supplier quotations shared, untouched, on every order
- Nothing is ordered, booked or paid without your written approval
- Supplier contacts, documents and molds you paid for are handed back on request
- Written evidence at every stage; disputes go to negotiation first, arbitration second
These documents are written in plain language for transparency. They do not constitute legal advice; have counsel review them for your jurisdiction before relying on them.
Ask Before You Sign
We answer terms questions before you commit — that's the point of writing them down.